Door Clearance Center FAQ's:
Door Clearance Center FAQ's:

Does Door Clearance Center accept returns?

We choose our shipping carriers carefully, and we work with them to ensure you’re happy with your order. When your shipment arrives, inspect it as carefully as possible. Keep your smartphone handy. If damage is clearly visible, take pictures, and reject the shipment. Contact us immediately and we’ll work with you to resolve any issues.

 

Take time to ensure you’ve carefully chosen the correct door style, finish, and handing. In order to allow us to keep bringing you great deals and incredible prices, we do not accept returns for items that match order specifications.

Does Door Clearance Center offer a warranty on its products?

A-grade new doors are warrantied for 1-year from date of purchase. Clearance and scratch’n’dent doors are specially priced and not warrantied.

Will your doors meet building codes?

Yes, but please contact your local building code organization first to see what those codes are. Then let us know the specific code requirements before ordering so we can verify your order will comply. We are unable to accept returns because of building codes we were not informed of.

Will your doors meet HOA requirements?

Yes, but please contact your local HOA first to see what those requirements are. Then let us know the specific requirements before ordering so we can verify your order will comply. We are unable to accept returns because of HOA requirements we were not informed of.

Does Door Clearance Center install doors?

Although we do not offer door installation, we can recommend quality third party installers other customers have used. Door Clearance Center is not responsible for the work of third party companies.

Does Door Clearance Center stain unfinished doors?

We do not offer finishing services. However, many of our doors are available pre-stained. We can also recommend third party door finishers. Door Clearance Center is not responsible for the work of third party companies.

Does Door Clearance Center offer door refinishing?

We do not offer door refinishing. See below for information on caring for pre-finished doors. Depending on the severity, a pre-finished door from Door Clearance Center may not actually cost much more than the cost of getting a door professionally refinished.

Does Door Clearance Center deliver outside of Houston?

Yes! Call us toll-free at 1-877-897-3667 to place an order. View our shipping prices using the menu above.

Does Door Clearance Center deliver in Houston?

We can arrange delivery of your product for an additional fee using a third party. Call or email for more details.

Can I purchase online?

Some items can be purchased online, while other items can only be ordered over the phone. If ordering by phone, please call 713-937-9132, or toll-free 1-877-897-3667. Our experienced sales team can make sure you are purchasing the correct door for your needs.

Door FAQ's and Glossary of Door Terms:

Which is better, a steel, fiberglass, wood or iron entry door?

It depends on what you are looking for. Steel, fiberglass and wood can all be painted to match existing decor and come in a variety of styles. Steel doors are low maintenance, durable, and generally the least expensive. Fiberglass doors cost a bit more than wood. They are very durable and will not dent, rot, or rust. Fiberglass doors can also be purchased with a wood grain texture that give them the appearance of wood without the maintenance. Wood doors are more expensive as they add natural beauty and warmth to any home, instantly increasing the home’s curb appeal and value. Wood doors can be stained to enhance the wood grain and look like a fine piece of furniture. But like a piece of furniture, wood doors require routine maintenance. Iron doors are generally the most expensive but will add to the home’s security and make a beautiful first impression that will last for years.

How do you care for an unfinished wood entry door?

Unfinished wood door units must be finished or primed and painted on all six sides immediately. Use good quality oil base or acrylic latex paints. Do not use a water base primer. If painting, higher gloss paints will offer better protection than “flat/low gloss” paints. If staining: follow the stain manufacturer’s instructions for finishing the door and then read “How do you care for a pre-finished wood entry door?” below.

How do you care for a pre-finished wood entry door?

A pre-finished wood entry door unit is a fine piece of furniture and must be maintained as such. For everyday cleaning, a wood furniture polish may be used. If door shows some fading, a liquid scratch cover polish may be used to give the door some extra luster. If the actual finish is deteriorating, the door may need to be re-finshed. Exposure to the elements (sun, rain, snow, sleet and air pollutants) will cause a well finished wood door unit to be affected. The following requirements will help you understand the maintenance needed to protect your investment: Direct sunlight will cause the finish on any door unit to deteriorate faster. The entryway must provide adequate protection against the elements (see “What is the proper overhang for exterior wood entry doors?” below). Inspect your door unit periodically. If the topcoat has been damaged or is showing signs of deterioration an additional application of top coat will need to be applied. Depending on the environment, the door unit will need to be refinished periodically.

What is the proper overhang for exterior wood entry doors?

Wood entry doors are a beautiful investment for your home that require a proper overhang to protect them. A good rule of thumb for the wood entry door/overhang equation is, the overhang should extend outward at least 1/2 the height of the entire entryway and a minimum of 3′ of either side of the wood entry door unit. Stand in your entryway, take a tape measure and measure from your feet and upward to the bottom of the overhang. If the height is 10′ then the projection will need to be 5′ outward. Now for the width, extend the tape measure 3′ and place on the outer left and right side of the wood door unit, this is how far the overhang should be in width. This general rule will help provide a protective “umbrella” for your wood entry door.

How do you care for a fiberglass front door?

If painting, follow the paint manufacturer’s instructions. If staining follow the stain manufacturer’s instructions for finishing the door. Fiberglass entry doors can be cleaned using soap and water or any non-abrasive household cleaners. If paint or stain is faded, door may need to be re-painted or stained.

How do you care for a prehung steel door?

If painting, follow the paint manufacturer’s instructions. Steel entry doors can be cleaned using soap and water or any non-abrasive household cleaners. If paint is faded, door may need to be re-painted.

How do you care for an iron door?

Caring for an iron entry door is one of the easiest doors to care for. In only a few minutes you can protect your door from common problems. Never use any chemicals to clean your door, or wood polish. A few drops of dish soap in a gallon of water will cut any dust/dirt build up. Use a soft cloth, preferably a microfiber towel, to wipe down the entire surface. Dry using the same towel. Inspect the door for any nicks or chips, use a touch-up paint marker to repair. Apply a quick wax, like a Meguiar’s A1624 Quik Wax Spray, following the instructions on the bottle. Doing this every few months will protect your doors finish and prolong the life of your door. In areas where there is moisture build-up on the door, more frequent cleaning will be needed. The same steps can be used if you have a wood or fiberglass door with iron work.

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