Door Clearance Center FAQ's:
Door Clearance Center FAQ's:

Does Door Clearance Center accept returns?

We choose our shipping carriers carefully, and we work with them to ensure you’re happy with your order. When your shipment arrives, inspect it as carefully as possible. Keep your smartphone handy. If damage is clearly visible, take pictures, and reject the shipment. Contact us immediately and we’ll work with you to resolve any issues.

 

Take time to ensure you’ve carefully chosen the correct door style, finish, and handing. In order to allow us to keep bringing you great deals and incredible prices, we do not accept returns for items that match order specifications.

Does Door Clearance Center offer a warranty on its products?

A-grade new doors are warrantied for 1-year from date of purchase. Clearance and scratch’n’dent doors are specially priced and not warrantied.

Will your doors meet building codes?

Yes, but please contact your local building code organization first to see what those codes are. Then let us know the specific code requirements before ordering so we can verify your order will comply. We are unable to accept returns because of building codes we were not informed of.

Will your doors meet HOA requirements?

Yes, but please contact your local HOA first to see what those requirements are. Then let us know the specific requirements before ordering so we can verify your order will comply. We are unable to accept returns because of HOA requirements we were not informed of.

Does Door Clearance Center install doors?

Although we do not offer door installation, we can recommend quality third party installers other customers have used. Door Clearance Center is not responsible for the work of third party companies.

Does Door Clearance Center stain unfinished doors?

We do not offer finishing services. However, many of our doors are available pre-stained. We can also recommend third party door finishers. Door Clearance Center is not responsible for the work of third party companies.

Does Door Clearance Center offer door refinishing?

We do not offer door refinishing. See below for information on caring for pre-finished doors. Depending on the severity, a pre-finished door from Door Clearance Center may not actually cost much more than the cost of getting a door professionally refinished.

Does Door Clearance Center deliver outside of Houston?

Yes! Call us toll-free at 1-877-897-3667 to place an order. View our shipping prices using the menu above.

Does Door Clearance Center deliver in Houston?

We can arrange delivery of your product for an additional fee using a third party. Call or email for more details.

Can I purchase online?

Some items can be purchased online, while other items can only be ordered over the phone. If ordering by phone, please callย 713-937-9132, or toll-free 1-877-897-3667. Our experienced sales team can make sure you are purchasing the correct door for your needs.

Door FAQ's and Glossary of Door Terms:

How do you install a door unit?

For warranty purposes, doors must be installed by a licensed contractor. Click here to download installation instructions.

What is the "actual unit size" for doors?

Actual unit size is the size of the actual door product measured from outside edge of jamb to outside edge of jamb.

What is the definition of "rough opening" for doors?

Rough opening is the size of the opening in the wall where the door unit is placed. Generally it is a half-inch greater than the actual door unit size.

How to measure the rough opening for your door?

To measure your rough opening, using a tape measure, measure horizontally from the inside edge of stud to inside edge of stud for the width. For height, measure vertically from the subfloor to the bottom edge of the head stud.

What is Knotty Alder? Can you change the location or number of knots?

Knotty Alder wood is a natural product valued for its rustic appeal. As a natural product, variations within the texture and finish of the wood are to be expected. As such, we cannot control or be held responsible for the placement, quantity or size of knots, cracks or other distress markings on the wood surface. In addition, our simulated fiberglass knotty alder doors are designed to replicate knotty alder wood, and there will be some variations to provide a rustic appeal.

What is Rustic Mahogany? Can you change the location or number of distress marks?

Rustic mahogany wood doors have been distressed to increase their rustic appeal. We cannot control or be held responsible for the placement, quantity or size of distress markings on the wood surface. In addition, our simulated fiberglass rustic mahogany doors are designed to replicate distressed mahogany wood, and there will be some variations to provide a rustic appeal.

How are Iron Grilles made?

Iron grilles are handcrafted. Therefore cosmetic variations – such as with the appearance of welds or exact symmetry of the grilles and speakeasy – are to be expected and considered characteristics of this craft.

What are jambs?

Jambs are the frame the door is hung in.

What are primed jambs?

Primed jambs are made from composite or pine wood and are “primed” or made ready to apply paint to.

What are matching jambs?

Matching jambs are jambs that are the same wood and finish as the door slab that is hung in it.

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