Door Clearance Center FAQ's:
Door Clearance Center FAQ's:

Does Door Clearance Center accept returns?

We choose our shipping carriers carefully, and we work with them to ensure you’re happy with your order. When your shipment arrives, inspect it as carefully as possible. Keep your smartphone handy. If damage is clearly visible, take pictures, and reject the shipment. Contact us immediately and we’ll work with you to resolve any issues.

 

Take time to ensure you’ve carefully chosen the correct door style, finish, and handing. In order to allow us to keep bringing you great deals and incredible prices, we do not accept returns for items that match order specifications.

Does Door Clearance Center offer a warranty on its products?

A-grade new doors are warrantied for 1-year from date of purchase. Clearance and scratch’n’dent doors are specially priced and not warrantied.

Will your doors meet building codes?

Yes, but please contact your local building code organization first to see what those codes are. Then let us know the specific code requirements before ordering so we can verify your order will comply. We are unable to accept returns because of building codes we were not informed of.

Will your doors meet HOA requirements?

Yes, but please contact your local HOA first to see what those requirements are. Then let us know the specific requirements before ordering so we can verify your order will comply. We are unable to accept returns because of HOA requirements we were not informed of.

Does Door Clearance Center install doors?

Although we do not offer door installation, we can recommend quality third party installers other customers have used. Door Clearance Center is not responsible for the work of third party companies.

Does Door Clearance Center stain unfinished doors?

We do not offer finishing services. However, many of our doors are available pre-stained. We can also recommend third party door finishers. Door Clearance Center is not responsible for the work of third party companies.

Does Door Clearance Center offer door refinishing?

We do not offer door refinishing. See below for information on caring for pre-finished doors. Depending on the severity, a pre-finished door from Door Clearance Center may not actually cost much more than the cost of getting a door professionally refinished.

Does Door Clearance Center deliver outside of Houston?

Yes! Call us toll-free at 1-877-897-3667 to place an order. View our shipping prices using the menu above.

Does Door Clearance Center deliver in Houston?

We can arrange delivery of your product for an additional fee using a third party. Call or email for more details.

Can I purchase online?

Some items can be purchased online, while other items can only be ordered over the phone. If ordering by phone, please call 713-937-9132, or toll-free 1-877-897-3667. Our experienced sales team can make sure you are purchasing the correct door for your needs.

Door FAQ's and Glossary of Door Terms:

What are clear jambs?

Clear jambs are unfinished wood jambs, where each jamb piece is made from a solid piece of wood. These are also called stain grade jambs.

What are finger-joint jambs?

Finger-joint jambs are unfinished wood jambs, where each jamb piece is made from multiple wood pieces finger-jointed together. These are also called paint grade jambs.

What are Scratch'n'dent, B-grade, and {S/D} doors? Can they be repaired?

These are different terms to describe doors that have been discounted because of minor scratches and dents on the surface or finish. Often the blemishes are minor and may be easily overlooked without any work. More visible blemishes can be repaired using a variety of products readily available.

How do I repair a scratch on a pre-finished door?

For touching up our pre-finished mahogany and pre-finished mahogany fiberglass doors or jambs, we recommend using a Minwax #225 Red Mahogany stain marker. For pre-finished knotty alder, we recommend Minwax #210B Golden Oak stain marker. We have both Minwax markers and wood putty available for purchase in our store.

What is SGF or SG Flat Glass?

SGF glass, also known as “single glazed flat” or “single glazed clear”, is a glass insert consisting of a single flat pane of glass. This is the most economical type of glass.

What is SGB or SG Beveled Glass?

SGB glass, also known as “single glazed beveled”, is a glass insert consisting of a single beveled pane of glass. A step above SGF glass, SGB glass remains economical but includes the extra beauty of beveled glass.

What is IG Beveled Glass?

IG Beveled Glass, or insulated glazed double-pane beveled glass, is a 2-pane glass insert consisting of a flat pane with a beveled pane. This is considered to be a more energy efficient clear glass.

What is IG Decorative Glass?

IG Decorative Glass, or insulated glazed triple-pane decorative glass, is a 3-pane glass insert consisting of a single flat pane of decorative glass with caming insulated by two flat panes of clear glass. This is the most energy efficient decorative glass and is easier to clean than uninsulated decorative glass.

What is a TDL or True Divided Lite door?

With TDL doors, each glass lite consist of a separate piece of glass. For example: a 6-lite TDL door would be made with 6 individual pieces of glass.

How do you adjust an adjustable threshold?

Test the adjustable threshold. To test, place a sheet of paper over the threshold and close the door then, pull on the paper. If the threshold adjustment is correct there will be some tension on the paper as you pull it. If the paper tears, the threshold is too high. If there is no tension at all on the paper when you pull it, the threshold is too low. To adjust the threshold, tighten or loosen all screws on the sill, 1/2 a turn at a time (left to loosen and right to tighten.

Follow Us On Instagram

Stay In Touch
Join our mailing list to receive the latest specials and web only promotions.